Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 350 firms.
CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.
With the launch of the Centcom Predictive Dialer service in 2003, CCDS made call center technology even more affordable.
The Centcom solution provides organizations with the functionality and performance of a predicitve dialer without requiring any investments in hardware, software or communications. All you need to start making calls is a phone line and a computer with an Internet connection.
Centcom's pay-as-you-go pricing means that you pay only for the service you use. No long distance charges, no start-up costs and no annual support fees.
Currently serving over 1500 agents from 280+ companies, Centcom is the most cost-effective and reliable solution on the market.
On August 12, 2005, CCDS became an affiliate member of ACA International -- the association of credit and collection professionals (formerly known as the American Collectors Association).
ACA's affiliate members provide products, consulting and training to fulfill the needs of credit and collection professionals.
As an affiliate member, CCDS demonstrates its commitment to supplying quality goods and services to the credit and collection industry, as well as pledging to meet the highest standards of business ethics and financial responsibility.
On June 19, 2007, CCDS became a listed vendor of the Direct Marketing Association.
The Direct Marketing Association is a leading trade association for organizations using and supporting direct marketing tools and techniques.