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IVR (Interactive Voice Response) FR


  • Inbound / Outbound
  • Self Service
  • Medial Routing
  • Transaction IVRs


Definition:
The dialer automatically calls a list of telephone numbers and delivers a pre-recorded message. The type of message depends on whether the dialer detects a live voice or recorded message. Messages to a live caller can provide menu options that direct the caller to reply using the touch-tone keypad. The caller's response can generate further menu options. With this technology, complex surveys can be presented and captured with ease.

Benefits: With IVR, manual surveying can be completely automated, reducing the number of personnel required to run the campaign. The Auto Dialer is ideal for situations in which you need to reach a large number of people in a short amount of time.

Potential Uses: Client notification from professionals (doctors, dentists, etc.); retail client notification (e.g., sales event announcements or merchandise pick-up/delivery); public announcements (e.g., political, governmental, educational, etc.); surveys and polling.