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Call Blending FR


Definition: Call blending refers to having both inbound and outbound dialing capabilities. Centcom enables call blending while optimizing the use of your phone lines.

Benefits: The benefits of blending are obvious - your campaigns are no longer one way, giving you more flexibility and allowing you to provide better service to your customers.

Potential Uses: Any campaign where customers can call back to speak with an agent. Examples include banking and insurance.