increase productivity up to 300%

Centcom Virtual Call Center / Hosted Predictive Dialer

From state-of-the-art, web-enabled predictive dialing to third-party verification, CCDS prides itself in providing the industry's most advanced call center management solutions.

Predictive Dialing:

Our hosted predictive dialer system is much more sophisticated than a power dialer, and it maximizes the agent's talk-time by connecting the agent with a call only once a live voice is detected. This increases agent productivity and lowers staff costs, making a predictive dialer system a must for any serious call center.

The Centcom Virtual Call Center is a cost-effective predictive dialer system that delivers predictive dialing to your doorstep. With our hosted predictive dialer system, you get all of the features and functionality of the most advanced predictive dialer without having to own and maintain one!

The benefits of using a hosted predictive dialer like the Centcom Virtual Call Center are obvious:

  • No investment in hardware, software or telecommunications required, so you'll free up your budget.
  • Training and support available 24/7 and included with the service.
  • Software upgrades and bugfixes are available regularly and free of charge.
  • Limited commitment - Our monthly "Pay-as-you-go" pricing means you're free to use the system as you like.
  • Fully scalable to thousands of agents with no additional software installation or usage fees.
  • Works with any infrastructure - All you need is a phone line and a computer with an Internet connection, and you'll be dialing within minutes!

The Centcom Virtual Call Center provides all the latest features of a hardware predictive dialer:

  • Predictive Dialing
  • Interactive Voice Response (IVR)
  • Call Blending
  • Real-Time Reporting
  • Digital Recording and Retrieval
  • Remote Connectivity

To find out whether the Centcom Virtual Call Center is right for you, contact us today.

Read More About Centcom Hosted Predictive Dialer

Centcom Predictive Dialer

The Centcom Predictive Dialer system is perfect for organizations looking to invest in their own predictive dialer.

The Centcom predictive dialer enables you to increase sales, lower costs and increase profitability by maximizing agent talk-time and productivity.

This state-of-the-art Predictive Dialer has it all:

  • Seamless Predictive Dialing
  • Predictive/Power Dialing and Non-Predictive Dialing
  • Interactive Voice Response (IVR)
  • Recording, Monitoring, Coaching, Conferencing and Instant Messaging
  • Campaign, Agent and Team Reports and Statistics
  • Database Integration

The Centcom predictive dialer system is the ideal choice for any organization that relies on its dialing capabilities.

Features of the Centcom Predictive Dialer Software

The Centcom predictive dialer software supports a number of advanced dialing functions, including:

  • Multiple Outbound Campaign Types, including Predictive, Non-Predictive and Preview Dialing
  • Outbound Messaging with Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Blended Voice Messaging
  • Ability to Run Multiple Campaigns Simultaneously
  • Call Queuing for Dropped/Abandoned Calls
  • Automatic Message Delivery upon Answering Machine Detection
  • File Blending for Outbound Lists
  • Campaign Scheduler
  • Campaign-Specific “Quota” Setting
  • Message Broadcasting with “Live Transfer” Option
  • Campaign “Roll Over” Based on Call Results

For a more detailed description of these features, see Predictive Dialing Features.