augmenter la productivité jusqu'à 300%

CCDS is your Call Center Management Resource FR


Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 350 firms.

Centcom combines low-cost, web-enabled predictive dialing with a feature-rich call center management solution that has proven to increase productivity by up to 300%!

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

With the launch of the Centcom Predictive Dialer service in 2003, CCDS made call center technology even more affordable.

The Centcom solution provides organizations with the functionality and performance of a predicitve dialer without requiring any investments in hardware, software or communications. All you need to start making calls is a phone line and a computer with an Internet connection.

Centcom's pay-as-you-go pricing means that you pay only for the service you use. No long distance charges, no start-up costs and no annual support fees.

Currently serving over 1500 agents from 370+ companies, Centcom is the most cost-effective and reliable solution on the market.