increase productivity up to 300%

Ecommerce


Here at CCDS we like to innovate and anticipate our customer’s needs.

With our total solution for your Ecommerce, we bring together the most relevant communication channels on your website and deliver to your agents on one single interface while integrating seamlessly to your Ecommerce platform.

Completion rates, handling time, agent activity etc. are all monitored in real time while your agents focus on your client’s needs.

Whether is by

  • Email
  • Chat
  • Web Callback
  • Twitter
  • SMS
  • Visual IVR
  • Voice

We have it covered. Manage your Ecommerce platform’s unified support, customer service and sales from a single interface and in the most efficient way!