Revolutionize your customer service; tailored to your customer needs, make it more agile and effective than ever. Calls, emails, chats or social networks can be directed to the best qualified agents to offer most effective service and the enhance your customer’s experience.
Face default accounts and get your money back faster. With CCDS you can use different dialing modes (Manual, Automatic or Agentless) and customize your scripts and dialing criteria to increase your CPH and dollars per call.
Increase the efficiency of your sales teams by automating your campaign management, thanks to CCDS administration module and its award-winning dialer. You will be able to increase the productivity of your agents while simplifying management, reducing overhead and developing your own customized KPIs and interactive dashboards.
With our complete contact center solution, full media blending, user friendly interface, Designer module and omnichannel enabled applications you’ll be able to maximize your agent’s productivity, reduce your operation’s overhead and deliver a world class service to your customers and their clients.