Help your team manage large volumes of emails, sorted and prioritized to agent’s individual skills while providing your customers with a prompt and personalized service.
Your inbound email services can be designed with routing criteria, auto-answers, attached documents, customized templates, spell checks, skill selecting and client-service priority. Address the most complex email requests in real time while reducing handling time and boosting productivity.
Social Customer Service – Handle your customer service social media input through with an omni-channel management approach.Handle comments and requests through Social Media as part of your Multi-Channel services. Route all your SM requested through a universal queue to the best qualified agent and offer your clients a unique Omnichannel Experience.