increase productivity up to 300%

Services We Provide

Setup & Tuning

Setting up the  latest in OmniChannel media management shouldn’t be hard.

CCDS has a qualified team of experts ready to develop and customize solutions to meet your needs.

Training & Support

- 24/7 live support from a dedicated team of service professionals

- Comprehensive training to help you get started immediately

Interactive Interfaces

•Agent: A fully customizable web based agent workspace

•Manager: A direct sign-on to direct access all power features

•Developer: Our own editor to build and manage all services.

Reasons for Choosing Us

Market Leaders since 2001

Evolution in the Call Center Space - CCaaS
(Call Center as a Service)

  • Industry Leading Hosted Predictive Dialer Solution
  • CCDS embodies the next step in the Cloud Based Contact Center Revolution. Not only providing state of the art technology, easy to implement applications and sound reliability - but also a highly qualified work force ready to help you manage and customize your contact center.
  • 99.7% UP-TIME
  • Blended Call Solutions means Better Call Completion Rates and crystal clear call quality.
  • A better call completion rates means better contact rates for your call center.
  • We provide a unique all-in-one solution. No need to pay expensive integration and customize reporting. No need to deal with third party provider or telephony carriers.
  • CCDS’s approach is directed to providing an easy transition from existing technology to our award-winning cloud based solution. We’ll design and manage the transition to our system while paying special attention to your current business process.

Latest News

blog featured
31 August, 2012 PossibleNow Membership

CCDS is pleased to announce its partnership with PossibleNOW, provider of DNCSolution for compliance with US & Canadian Do Not Call laws.

30 August, 2012 DMA Membership

CCDS is a listed vendor with the Direct Marketing Association.

15 August, 2012 New Centcom Portal

CCDS is proud to announce the launch of its new and improved Centcom portal.

14 August, 2012 CCDS in New Zealand

A New Zealand-based call center chooses Centcom to manage its calling campaigns.

7 August, 2007 CCDS & Ubity Solutions Partner to Deliver VoIP-Based Call Center Solutions

Call Center Development Services (CCDS) and Ubity Solutions, Inc. today announced a strategic partnership that gives CCDS the ability to offer its popular Centcom call center services internationally using Ubity Solutions VoIP network and technologies.

See More News