MONTREAL, QC; April 01, 2007 - Call Center Development Services (CCDS) (www.ccds.ca) announced today the release of its Centcom Management Portal version 2.0. This release integrates all existing Centcom management tools into one easy-to-use interface and includes a number of new features and performance enhancements.
New features and improvements include:
“Our new and improved Centcom portal provides our customers with better tools to manage their calling campaigns, at no additional cost to them,” said Sonny Bettan, President at CCDS. “We have always been a customer-focused company and this release reaffirms our commitment to meeting our client’s needs through superior product development and excellent support.”
Frank Gingras, chief developer of CCDS, said, “Traditionally our customers would make specific requests for changes to their campaigns or reports, and we would try to integrate them into the product. Now they are able to do it themselves, 24/7 from a single interface. We’re giving them the flexibility to manage their own information, in their own way, which is pretty powerful.”
Centcom is a non-VOIP virtual call center service that provides a scalable predictive dialing capability to firms remotely, via the web. Using the Centcom service, companies can harness the power of a predictive dialer without requiring any investments in hardware, software or personnel. All they need is a computer with an Internet connection and a phone line. Centcom also provides a suite of management and reporting tools that help users manage their calling campaigns more effectively.
Centcom is available for immediate evaluation. For more information, please contact CCDS at 1-800-921-CCDS (2237) or firstname.lastname@example.org.